Mike Gapes MP is seeking an experienced caseworker to assist his constituents in his busy constituency office. The ideal candidate will be highly motivated and have a passion for helping people. The position is full-time, there will be a 6-month probationary period.

Key Tasks:

To manage all aspects of casework in the constituency, assisting staff to help constituents, and to ensure the smooth running of the busy constituency office.

Key Responsibilities:

• Attending surgeries and other meetings as appropriate.
• Dealing with correspondence and visitor enquiries at the constituency office, ensuring timely responses.
• Gathering relevant information to assist with resolving cases.
• Drafting responses to constituents and using caseworker.mp.
• Logging all cases, monitoring progress and ensuring all identified actions are taken.
• Analysing casework patterns and reporting trends to the MP.
• Supervising other members of staff.
• Ensure office records are kept up to date.
• Other duties as and when required - assisting with the work of other colleagues in the constituency and the House of Commons and communicating appropriately with internal and external contacts.
• Adhere to the Data Protection Act principles and respect the confidentiality of data at all times.

The successful candidate will demonstrate:

• Previous experience of handling casework in a political or advice agency setting.
• Strong interpersonal and communication skills.
• The ability to prioritise and work under pressure.
• Excellent administrative and organisational skills.
• Excellent writing skills and attention to detail.
• An awareness and understanding of common social media platforms.
• Experience of working in a political environment or the third sector is desirable but not essential.
• Experience of dealing with sensitive and confidential information is desirable but not essential.
• Competent use of IT and the ability to adapt quickly to new software. Experience of using Caseworker.mp is desirable but not essential
• Understanding of, and sympathy with, the values of The Independent Group.