Hours: 3 days a week (22.5 hours), negotiable hours

Job details
• Helping constituents with matters pertaining to service providers, NHS, Council, Scottish Government and more
• Managing progress of casework and dealing with third parties such as Government agencies, local councils and housing associations
• Drafting and sending correspondence on a wide range of issues
• Gathering relevant information to resolve and progress cases
• Attending surgeries and meetings as necessary to assist the Member
• Ensuring cases are dealt with in a sensitive and confidential manner
• Assisting with general administrative tasks as and when required
• Ensuring all cases are logged, progress is monitored, and all identified actions are taken
• Ensuring all records are kept and information managed in line with the General Data Protection Regulation
• Monitor media coverage locally

Skills required
• Highly motivated to help constituents with their queries
• Excellent interpersonal skills, sympathetic telephone manner and ability to work as part of a small team
• Strong organisational skills with good attention to detail
• Ability to manage a large caseload and manage own time
• Strong IT skills, including Microsoft Office

For further information on the position please email Grace O’Keeffe or call 0131 348 5643

Twitter: https://twitter.com/liamkerrMSP