Job Description

Heidi Allen MP is seeking to appoint a Caseworker. The role, based in the constituency office, will primarily involve handling constituency casework and related research. A key requirement of the role is to offer a timely, compassionate, and effective service  while producing regular reports to help guide Heidi's wider parliamentary work as an MP.

Job Details

• Progress casework as required
• Deal with correspondence and enquiries from constituents, including drafting responses
• Gathering relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Provide generalist admin support
• Create news articles and press releases
• Retain records and information confidentially and in line with the Data Protection Act
• Analyse patterns of enquiries and produce reports
• Attending surgeries and other meetings as appropriate
• Must be able to work under own initiative and be a self-starter
• Excellent attention to detail and high standard of writing skills

Person Specification

• Educated up to degree level, with a strong academic record and casework skills
• Ability to work quickly and flexibly as part of a small busy team.
• Ability to quickly absorb new concepts and information, and act on this with initiative and imagination
• Excellent written and oral communication skills
• Ability to remain discreet and maintain confidentiality at all times
• Excellent IT skills