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Reference: 71351

Date Added: 6 June 2019
Closing Date: 3 July 2019

Job Title: Complaints Officer / Complaints and Arbitration Officer

Working For: Independent Press Standards Organisation (IPSO)

Location: London

Salary: £28,000-£31,000 (Complaints Officer) / £30,000-£32,000 (Complaints and Arbitration Officer)

Job Details

Complaints Officer 

We are looking to recruit an articulate, efficient and highly motivated individual to join our complaints-handling team. IPSO is the self-regulatory body for the newspaper and magazine industries in the UK.

The role will include investigating complaints, drafting rulings and mediating between complainants and publications where appropriate. The successful candidate will have excellent verbal and written communication skills, having achieved at least a 2:1 degree (or having been educated to an equivalent standard). An intelligent interest in the press and its self-regulation is essential and experience of handling complaints, preparing analysis of complex information, or dealing sensitively with members of the public in a professional capacity would be an advantage.

Complaints and Arbitration Officer 

We are looking to recruit an articulate, efficient and highly motivated individual with legal training to join our complaints-handling team, and manage claims received by our arbitration scheme. 

IPSO has a low-cost arbitration scheme, offering access to justice for those seeking to bring claims against newspaper and magazines which are members of the scheme. Having successfully set up the scheme, we are now looking for an individual with legal training to administer it. This will be combined with work on complaints made to IPSO under the Editors’ Code of Practice. 

This role, which will allow the successful candidate to develop expertise in two of IPSO’s key functions.

The successful candidate will have excellent verbal and written communication skills, having achieved at least a 2:1 degree, preferably in law or a related discipline (or having been educated to an equivalent standard). An intelligent interest in the press and its self-regulation is essential and experience of handling complaints, preparing analysis of complex information, or dealing sensitively with members of the public in a professional capacity would be an advantage.

The full job descriptions for these roles appear on our website, along with our Equal Opportunities Monitoring form; www.ipso.co.uk/what-we-do/vacancies

Closing Date: 3 July 2019

Interview/Start Dates

Interviews will be arranged soon after the closing date Wednesday 3rd July.

The start date for this role will be as soon as possible after the interviews.

Application Details

If you are interested in either of these roles, please see a copy of your CV along with a cover letter outlining why you are interested in the role applied for and how you are suitable, to:

recruitment@ipso.co.uk

with subject either; 'Complaint Officer' or 'Complaint and Arbitration Officer' depending on which role you are applying for.

Website: http://www.ipso.co.uk

Additional Notes