An exciting opportunity has arisen to work as Head of Membership Services and Correspondence in the membership team.

The Head of Membership Services and Correspondence is responsible for strategic management of the Membership Services and Correspondence Team, including the membership system and service, inbound communications, and correspondence from members of the party and the public. Responsible for sharing feedback from members and supporters to internal stakeholders, and supporting membership training and engagement.

The successful candidate will have an excellent understanding of customer service principles, with management or supervisory experience in a member services or customer-facing environment. Experience in managing external suppliers and the ability to manage staff within a multi-functional unit are also essential.

This role is a fixed term contract for 12 month maternity cover

The Labour Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, gender identity, religion or belief, marital status, or pregnancy and maternity.