We are currently looking for an enthusiastic candidate to join our busy constituency office as a full-time Caseworker. This position will also involve providing administrative support to the Member and her staff as well as some policy work.

Job Description

• Dealing with incoming telephone and visitor enquiries, responding to emails and letters, efficient data and file management, opening and dispatching mail.
• Gather relevant information from constituents and taking the appropriate action to resolve, document or escalate their concerns or enquiries.
• Communicate with relevant Government Departments, Agencies and other organisations on behalf of constituents.
• Leading on policy casework which includes research and drafting of responses to constituents on Rushanara’s behalf.
• Attend surgeries and other meetings to assist the Member in dealing with constituency casework
• Ensure cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.
• Competent use of IT including Microsoft Office packages, email and internet. Knowledge of the caseworker.mp system is an advantage.
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.

Personal Specification

• Able to work under pressure and to tight deadlines.
• Excellent written and other communications skills, with great attention to detail.
• Able to work with minimal supervision as part of a small team.
• Able to engage with people from a wide variety of backgrounds.
• Excellent administrative and IT skills.
• Good research skills.
• Knowledge of the constituency an advantage.
• Enthusiastic and willing to carry out day-to-day tasks.
• Commitment to the aims and values of the Labour Party.
• Clear commitment to helping people.
• Good knowledge of key social policy issues: welfare benefits, immigration, housing and health.