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Reference: 71644

Date Added: 26 June 2019
Closing Date: 18 July 2019

Job Title: Constituency Caseworker

Working For: Rushanara Ali MP (Bethnal Green and Bow)

Location: London

Salary: In line with IPSA scales

Job Details

We are currently looking for an enthusiastic candidate to join our busy constituency office as a full-time Caseworker. This position will also involve providing administrative support to the Member and her staff as well as some policy work.

Job Description

  • Dealing with incoming telephone and visitor enquiries, responding to emails and letters, efficient data and file management, opening and dispatching mail.
  • Gather relevant information from constituents and taking the appropriate action to resolve, document or escalate their concerns or enquiries.
  • Communicate with relevant Government Departments, Agencies and other organisations on behalf of constituents.
  • Leading on policy casework which includes research and drafting of responses to constituents on Rushanara’s behalf.
  • Attend surgeries and other meetings to assist the Member in dealing with constituency casework
  • Ensure cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.
  • Competent use of IT including Microsoft Office packages, email and internet. Knowledge of the caseworker.mp system is an advantage.
  • Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
  • Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.

Personal Specification

  • Able to work under pressure and to tight deadlines.
  • Excellent written and other communications skills, with great attention to detail.
  • Able to work with minimal supervision as part of a small team.
  • Able to engage with people from a wide variety of backgrounds.
  • Excellent administrative and IT skills.
  • Good research skills.
  • Knowledge of the constituency an advantage.
  • Enthusiastic and willing to carry out day-to-day tasks.
  • Commitment to the aims and values of the Labour Party.
  • Clear commitment to helping people.
  • Good knowledge of key social policy issues: welfare benefits, immigration, housing and health.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 18 July 2019

Interview/Start Dates

Deadline: 10.00am on the closing date

Interview Date: Interviews will take place on Monday 29 July 2019. We aim to invite candidates to interview on W/C 22 July 2019.

Application Details

To apply please send a CV of no more than two pages and a one page cover letter to rushanara@rushanaraali.org with ‘Application Constituency Caseworker – [YOUR NAME]' in the subject field.

Please note that due to the expected high volume of responses, unsuccessful applicants will not be contacted.

Website: https://www.rushanaraali.org/

Additional Notes