Dr Therese Coffey MP is looking to appoint a reliable and hardworking Caseworker on a one year fixed-term contract to cover maternity leave, starting September 2019.

Responsibilities include:

• Helping constituents with queries such as benefit claims, access to healthcare, visa applications, housing problems and social services issues
• Dealing with daily casework queries from the public by telephone, in writing and in person
• Managing progress of casework and dealing with third parties such as Government departments and agencies, local councils, and the NHS
• Drafting and sending correspondence on a wide range of issues
• Attending surgeries and other meetings when required to assist the Member in dealing with constituents’ issues
• Ensuring cases are dealt with in a sensitive and confidential manner in accordance with the Data Protection Act 2018
• Assisting the Member and members of staff with other parliamentary duties as and when required

Required skills:

• High standard of written communication
• Personable and able to easily communicate with people from all walks of life
• The ability to effectively manage own workload and deliver to tight time scales
• Strong IT skills and in particular in Microsoft Outlook and Word
• Excellent attention to detail
• Working flexibly and as part of a team

Desirable skills:

• An understanding of the benefits system
• Previous use of case management software
• Experience of working in Parliament is useful but not essential.

Applicants should be sympathetic to the aims and values of the Conservative Party.