Cat Smith MP is looking for a full-time Caseworker to join her busy constituency office team in Fleetwood. Applications as job-shares will be considered equally.

Responsibilities will include;

• Attending surgeries and other meetings as appropriate.
• Dealing with standard queries from members of the public.
• Draft responses to constituents.
• Gathering relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Retain records and information confidentially and in line with the Data Protection Act.

Essential skills:

• Excellent communication skills, including written English
• Excellent IT skills
• Working in a confidential manner
• Experience dealing with a broad range of people in an empathetic manner
• Ability to work under pressure and to tight deadlines
• Ability to work well with the rest of the office team 
• Political awareness and a commitment to the values of the Labour Party
• Good problem-solving skills
• Ability to handle complex cases
• Awareness of the functions of an MP in relation to their constituency and parliament

Desirable:

• Driving licence, access to vehicle and ability to travel
• Knowledge of Lancaster and Fleetwood
• Awareness of Labour Party functions