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Reference: 72203

Date Added: 6 August 2019
Closing Date: 19 August 2019

Job Title: Customer Success Champion

Working For: Commonplace

Location: London

Salary: £23,000

Job Details

What you will do

  • Develop excellent relationships with new and existing clients so they are delighted with Commonplace.
  • Monitor clients’ use of their Commonplace platforms and advise and help them increase traffic, including planning and executing social media campaigns.
  • Support new clients to ensure they can make the best use of the Commonplace platform.
  • Train clients and engagement teams to use Commonplace.
  • Develop long-term relationships that will help identify opportunities for additional sales and generate referrals from clients.
  • Provide feedback and insight from the field to the Customer Success and Product Development teams, including analysis of statistics.
  • Help us develop Customer Success methodologies that will scale with the business.

Skills and experience

  • Experience of running social media campaigns including paid-for campaigns.
  • IT fluent and ideally some experience of building websites. Familiarity with image editing and working with PDFs desirable.
  • Understanding of our domain is desirable - the built environment, developers and local government.
  • Personable, professional and reassuring manner, including when under pressure.
  • Evidence of a can-do, self-starter attitude, and ability to get up to speed quickly on a new products, services, markets and relationships.
  • Ideally experience of customer service in an environment where outcomes are measured.

What we offer

  • Work at the cutting edge of the rapidly-developing GovTech and Urban Tech fields.
  • We are a high-growth digital start-up with a social purpose. We can only succeed if we increase citizen involvement in local decisions. In essence, our mission is creating a democracy fit for our digital times.
  • Unlimited vacation and flexible working arrangements to relax, restore and refresh.
  • An awesome, open and vibrant startup environment.
  • Collaborative, transparent, collegial and fun office culture.
  • Share options.

About us

Commonplace is a fast growing, award-winning internet startup that leads its market sector.

For the full job advert please visit: https://www.commonplace.is/jobs/customer-success-champion-social-media-specialist?fbclid=IwAR2Rd1LGdwKygajj4vltHyMJwtxSg6_bPY1j6YsfsKVHhphq7E5ksUavFsg

Closing Date: 19 August 2019

Interview/Start Dates

Interviews begin on August 20th

Application Details

Please apply with a CV and cover letter to david@commonplace.is

Website: https://www.commonplace.is/

Additional Notes