The role will focus on constituency casework and policy correspondence and will involve dealing directly with constituents on a wide range of issues. It will include:

• Corresponding with constituents about casework issues on behalf of the Member
• Providing information, advice and support to constituents over the phone or in writing
• Liaising with central and local government organisations
• Maintaining accurate records
• Some policy casework with scope for development
• General office administration and support

The following skills are essential:

• A polite and professional manner
• Excellent communication and administrative skills
• The ability to make written representations of a high standard, accurately and concisely
• Competent use of IT (experience using casework processing software is desirable but not essential)
• Literate with the Microsoft Office suite, including MS Outlook and MS Word
• The ability to prioritise and manage a caseload efficiently
• Record keeping and dealing with confidential and sensitive information appropriately
• The ability to work independently, whilst also contributing to a small, tight-knit team
• Knowledge and understanding of the political landscape