Responsibilities include responding to constituents queries via emails, telephone calls, letters, and face-to-face; deal with casework beginning to end, liaising with government agencies and others to resolve problems; attending surgeries. The successful candidate should be highly motivated to help people and be able to demonstrate a commitment to the aims and values of the Labour Party.

Key tasks:

• Provide information, advice and support to constituents on a range of issues
• Deal with emails, letters, telephone enquiries and visitors in a professional manner
• Liaise with the Westminster office and MP to ensure accurate and timely responses to constituents
• Make written representations of a high standard, in an accurate and concise manner
• Attend surgery sessions around Gower
• Dealing with constituents’ sensitive issues and information confidentially.
• Keep accurate records using caseworker system in compliance with Data Protection laws.
• Working hours are flexible but must include Mondays and Fridays. The post may require weekend and evening work

Essential skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills and naturally comfortable dealing with a broad cross section of people
• Forensic attention to detail
• Polite and friendly phone manner
• Reliable, with ability to multi-task
• Awareness and understanding of current political issues
• Ability to work unsupervised and to manage and prioritise a demanding workload
• Ability to work under pressure and meet deadlines
• Good IT skills (proficiency in Word, Outlook, Excel)
• Ability to deal sensitively with confidential information

Desirable skills:

• Prior experience of advice/casework
• Experience of working in an office environment
• Knowledge of Caseworker.MP
• Full clean driving licence