Stella Creasy is looking to employ a part-time Caseworker to join her team in Walthamstow. This is an exciting opportunity to be part of a busy team working with the MP to support the people of Walthamstow.

The role will focus on constituency administration and casework and will involve dealing directly with constituents on a wide range of issues.

This would suit someone wishing to work flexibly in a local community. 

Key tasks:

• General office administration and support
• Corresponding with constituents about casework issues on behalf of the Member
• Providing information, advice and support to constituents over the phone or in writing
• Liaising with central and local government organisations
• Maintaining accurate records

The following skills are essential:

• A polite and professional manner
• Excellent communication and administrative skills
• The ability to make written representations of a high standard, accurately and concisely
• Good IT skills (proficiency in Word, Outlook, Excel)
• The ability to prioritise and manage a caseload efficiently
• Record keeping and dealing with confidential and sensitive information appropriately
• The ability to work independently, whilst also contributing to a small, tight-knit team
• Knowledge and understanding of the political landscape
• Sympathetic to the aims and values of the Labour and Co-Operative parties

The following skills are desirable:

• Prior experience of advice/casework
• Experience of working in an office environment
• Knowledge of casework processing software, such as Caseworker.MP
• Understanding of GDPR