James Duddridge MP is seeking to recruit a full-time Junior Caseworker based in his busy Constituency Office in Southend.

The role will focus on constituency casework and policy correspondence and will involve dealing directly with constituents on a wide range of issues. It will include:

• Dealing with constituents' correspondence/problems and progressing casework
• Drafting responses on behalf of the Member to constituents
• Providing information, advice and support to constituents over the phone or in writing
• Maintaining accurate records and files
• Attending Advice Surgeries and meetings in the constituency
• General office administration and support

The following skills are essential:

• Ability to provide advice and support to constituents through liaison with Government Agencies, the voluntary sector and other bodies
• Excellent written skills
• A polite telephone manner, and an ability to remain calm in difficult situations.
• An appreciation of the importance of attention to detail and a thorough approach to completing all tasks
• Ability to empathise with others
• Strong organisational and people skills
• Ability to manage a large case load efficiently
• Competent use of IT. Experience using casework processing software is desirable but not essential
• An understanding of the importance of record keeping and dealing with confidential and sensitive information appropriately
• Ability to work flexibly and as part of a small team

You should be self-motivated, reliable, have sound judgement and be prepared to work both as part of a small team or individually. You should have the ability to take responsibility for and manage a large case load.