Are you looking for an exciting role in the charity sector? We are looking for a self-starter to join our Participant Support team to work at the front line of our engagement with the teachers and leaders on our programmes. In this role, you will own the day-to-day communications with the participants, provide support in any in-bound queries and attend events whilst building strong relationships with the participants across our programmes.

Our ideal candidate will possess the following qualities:

• A strong commitment to helping educators serving children from disadvantaged backgrounds to keep getting better.
• A good understanding of customer service delivery and best practice
• Good organisation, planning and prioritisation skills with attention to detail
• Good communication skills (written and oral)
• Ability to use own initiative to respond positively to change and/ or to challenging situations with a desire to seek solutions and make improvements
• Strong team player with the ability to work independently and seek advice where required

Our offer

We are happy to be able to offer you:

• Agile working - a dynamic and flexible internal culture that gives employees control over the way they work and supports wellbeing
• A competitive annual leave entitlement of 25 days, plus bank holidays
• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate)
• Competitive salaries rates and life assurance
• Access to an interest free season ticket and bike loans, as well as eyecare vouchers
• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters
• A robust learning and development offer that ensures your continuous professional development