An exciting opportunity has arisen in Marie Rimmer CBE, MP's (St Helens South & Whiston) constituency office; this important role will assist in providing a high level of service to Marie’s constituents and play a crucial role in supporting with constituency casework. Candidates do not require prior experience of working for a Member of Parliament, but should have experience of working in a customer focussed role and/or dealing with the public.

A good standard of written and spoken English and a professional telephone manner are essential. A driving licence is also desirable

The hours of work are 15 per week Monday and Wednesday.

Duties will include:

• Dealing with correspondence, telephone enquiries and emails and providing timely responses
• Research and act upon relevant information in order to progress and resolve constituents' cases
• Ensure information is entered, progressed and maintained within the Caseworker database system
• Ensure that all information is treated in a sensitive and confidential maneer and in accordance with the General Data Protection Regulations
• Organise and participate in meeting of constituents and other appropriate organisations 

Skills required will include:

• Excellent communication skills both written and verbal
• Ability to learn and advise on issues concerning, Housing, Welfare Beneifts and Local Authority matters
• Good knowledge of office based IT systems
• Able to work individually and as part of a team
• Ability to gain awareness of the activities of an MP's office
• Strong interpersonal skills and ability to work within a sensitive and public facing role