Mike Freer, Member of Parliament for Finchley & Golders Green is seeking to recruit a part-time constituency based intern (16 hours per week, Thursday & Friday), on a 6 months fixed term contract.

The successful candidate should be able to demonstrate the following skills:

• Excellent writing skills and telephone manner;
• Strong organisational and research skills with good attention to detail;
• A positive attitude and willingness to take on a variety of tasks;
• A strong team player but with an ability to use initiative and work independently.

Key responsibilities:

• Draft responses or respond to constituents on any issues raised on behalf of the Member;
• Deal with daily enquiries from members of the public by telephone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or issues;
• Manage some casework, ensuring all cases are logged and updated with any actions taken and outstanding queries are followed up, with urgent and complex cases reported to the Member;
• Ensure cases are dealt with in a sensitive and confidential manner;
• Analyse patterns of enquiries and produce reports;
• Ensure records of contact with constituents are kept with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times;
• Undertake general administrative tasks;
• Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts;
• Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.