Ellie Reeves MP is looking for a Caseworker to join her constituency office team in Lewisham West & Penge.

This is a perfect opportunity for someone who is passionate about casework and supporting constituents on a range of issues directly effecting them, such as housing and benefits.

The Caseworker will join a well-established team, working alongside an office manager and another caseworker.

The Caseworker will provide advice and support to Ellie's constituents on a range of issues, including housing, welfare and immigration amongst others, and help to resolve problems through communication with government agencies, local authorities, the voluntary sector and other organisations.

Key responsibilities include:

- Deal with queries from constituents by phone, or in person, and provide information, advice and support on a wide range of issues
- On behalf of the Member, responding to constituents on casework issues raised, undertaking research thoroughly and accurately, and drafting correspondence, which reflects the Member’s views
- Attend surgeries and other meetings relating to constituents’ queries and casework
- Maintain up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework
- Log all cases; monitor progress and ensure all identified actions are taken
- Retain records and information confidentially and in line with the Data Protection Act

Skills required:

- Previous casework experience and knowledge of immigration, housing and welfare casework is desirable
- Ability to deal with and prioritise a large and varied caseload, and to work well under pressure
- Ability to manage expectations of constituents in sometimes challenging circumstances
- Excellent interpersonal and written communication skills
- Good IT skills including using a casework system and MS Office Applications
- Ability to draft letters and emails to a high professional standard
- Ability to develop knowledge in specialist areas and be willing to undertake training
- Motivated to work independently as well as the ability to work effectively as part of a small team
- Sympathetic to the aims and values of the Labour Party

Additional notes:This is a full time position but requests for flexible working will be considered. Please note that this is a constituency based role, not a parliamentary position.