Zarah Sultana MP is looking to recruit a highly motivated individual to join her new constituency team in Coventry South as a Senior Caseworker. As part of a team, the successful candidate will ensure that casework is progressed appropriately on behalf of the Member and will offer advice and support to constituents on a wide range of issues. The successful candidate will operate in a demanding political environment and must possess the ability and motivation to respond to a large and varied workload and also be confident in supervising junior members of staff.

Job Description:
• Report to the Office Manager and supervise Caseworker(s) in liaising with constituents and Government and local agencies
• Supervising the Casework team to ensure that casework and constituency projects are recorded and progressed appropriately on behalf of the MP
• Deal with casework queries from members of the public
• Attend surgeries and other meetings as appropriate
• Analyse patterns of enquiries and produce reports
• Log all cases, monitor progress and ensure identified actions are take
• Ensure the MP is accurately informed on key issues and aware of trends

Desirable Skills:
• Previous experience of casework, ideally for an MP, as well substantial experience working and dealing with the public is essential
• Knowledge of immigration, housing and the benefit system is essential
• Clear and concise writing style and excellent interpersonal skills
• Ability to carry out tasks quickly and to a high standard
• Self-starter with demonstrable initiative
• Ability to manage a large and varied caseload under pressure
• Experience using Caseworker.mp software is desirable
• An awareness of the functions of a Parliamentary office
• Sympathetic to the aims and values of the Labour Party