Siobhan Baillie MP is seeking to hire a number of caseworkers, including one senior caseworker/office manager, for her constituency office.

Successful candidates will deal directly with constituents within an office setting and also handle written and telephone enquiries on behalf of the MP. The role will also require you to liaise with local and government organisations.

Successful candidates will have excellent written communication skills, an ability to work as part of a team, strong organisational ability and familiarity with standard office software.

Key responsibilities include:

• Dealing with queries from members of the public.
• Drafting responses to constituents.
• Attending surgeries and other meetings as appropriate.
• Gathering relevant information to assist with resolving cases.
• Logging cases; monitoring progress and ensuring all identified actions are taken.
• Analysing patterns of enquiries and producing reports.
• Retaining records and information confidentially and in line with the Data Protection Act and the office’s General Data Protection Regulation practices.

The senior caseworker will also be expected to:

• Provide briefings for Siobhan.
• Liaise with government agencies, the voluntary sector and others.
• Supervise other members of staff where appropriate.
• Manage projects.
• Monitor local and national media outlets.