Catherine West MP is seeking a full-time Caseworker, working between Westminster and her constituency office in Wood Green.

Your role will be to provide advice and support to Catherine West MP’s constituents on a range of issues, such as housing, welfare, immigration and health, and help to resolve problems through liaison with government agencies, voluntary sector or other organizations.

Applicants should have a strong interest in local and national politics, sympathy to the values of the Labour Party and an awareness of the constituency of Hornsey & Wood Green. You will work alongside another Caseworker with overall line-management by the Head of Office.

The successful candidate will have the following:

• Previous experience of managing and progressing casework, ideally for an MP, as well as knowledge of immigration policy, housing policy or practice and welfare rights.
• Excellent people skills.
• Excellent writing, verbal communication and IT skills. Competence in using Caseworker.MP software is desirable but not essential.
• Interest in current affairs and sympathy with Labour Party values.
• Knowledge of a community language is desirable.

The job will include:

• Attendance at surgery to interview constituents concerning their cases and issues.
• Assess casework coming in via post, email, or telephone.
• Generate responses to constituents and action letters to appropriate agencies (ie, Home Office, Haringey Council, Jobcentre Plus).
• Assess replies received and generate response letters to constituents.
• Phone answering in rotation dealing with enquiries from constituents.
• Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.
• Retaining records and information confidentially and in line with the Data Protection Act.
• Some evening and weekend working may be required.