Employment type: Permanent

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We have a unique insight into emerging trends and issues affecting those we help, and we use it to influence government, regulators, and industry to improve people's lives. 

The energy team is the statutory advocate for consumers and microbusiness customers in the energy market. This means the team follows market trends and complex policy to help the government, regulator, and sector make the right decisions. A few topics we’ve worked on include what net-zero carbon emissions mean for energy consumers, the accessibility of future business models, producing tools to help consumers engage with the energy market and calling for the government to extend the smart meter rollout.

You’ll use a wide range of research methods and create outputs including blogs, reports, presentations, and events. The data and insight we gather helping millions of people across the UK and our strong brand will give you unique opportunities to engage with those who have the power to make a change. You will feed into our work influencing parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs, and data teams.

We are looking for exceptional individuals with strong research, analytical and communication skills who have the curiosity and ambition to achieve real change on behalf of our clients and consumers. Our Policy Researchers will already be able to demonstrate experience of achieving an impact in policy and/or research environment.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.