About the role
We are recruiting for two Service Designers to join the integrated team being formed in Newcastle as part of the Partnership.
As a service designer you will play a key role in bringing about the fundamental system change needed to achieve an end to homelessness in Newcastle. You will gather insights in a creative and an ethical way from a wide variety of people and organisations to build clear recommendations of how services in the city can be improved or developed to meet the needs of residents’ who are homeless or at risk of homelessness. As a member of the integrated team who will deliver this programme of work you will also help to embed a service design approach into the team and across the sector. You will bring real and added value by teaching and coaching new methods and approaches to redesigning the homelessness system, using creativity to bring people along on the journey and enabling many types of stakeholder, including vulnerable groups, to contribute. You will lead the design and delivery a range of projects, from inception to implementation, that will improve the outcomes and experience of those at risk of homelessness or who are homeless in Newcastle.

About you
To be successful in this role you will be skilled in and comfortable gathering insight to inform the improvement of current services or design of new ones. Your strong understanding and experience of research methods and qualitative analysis techniques means you will help to build a stronger collective understanding of residents’ needs and circumstances. Your ability to communicate effectively across different audiences is key and you can simplify complex and technical information and language to make it more accessible for non-technical audiences. You will have excellent facilitation skills, and the ability to adapt approaches and topics to different audiences. You will help build consensus to enable necessary changes in culture and practice, managing what will at times be difficult conversations. You are a creative and solution focused thinker with strong data literacy skills, which mean you are confident capturing and using insight to help inform decision making and make change happen.