Mike Wood MP is looking for a caseworker to be based in his constituency office in Dudley South.

The successful candidate should be pro-active and display excellent communication, interpersonal, teamwork, IT and organisational skills.

The role also requires a flexible, can do approach and the ability to manage constituency casework and correspondence.

Duties and responsibilities may include, but are not limited to:

• Answering the telephone, emails, and dealing with routine enquiries
• Corresponding with constituents and third parties on casework matters
• Drafting correspondence
• Ensuring that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with GDPR and MP requirements.
• Managing a portfolio of casework and updating constituent database.
• Analysing patterns of enquiries, articulating key trends and providing briefings on constituency and casework matters to the MP and other team members.
• Uploading files to Caseworker MP file management system (training will be given).
• Greet and meet with constituents who visit the office.
• Assisting at MP’s constituency surgeries

Skills and Values:

• Strong communication (verbal and written) and organisational skills
• Can do attitude and approach, able to take the initiative
• Hardworking, flexible, pro-active team player, with the ability to work to tight deadlines
• Excellent IT Skills (Microsoft Office, Excel and internet research)
• Strong attention to detail and an ability to prioritise a demanding workload under pressure.
• Practice the highest levels of confidentiality and discretion and they will need to be compassionate and patient with individuals and families.
• Must be willing to work collaboratively and remotely with the MP, his team and public and private stakeholders.

Experience is an advantage but not essential as training will be available.