Stephanie Peacock MP is looking for a caseworker to cover extended staff leave. The job will start as soon as possible and end on 31 January 2021.

It will be based in the constituency office in Barnsley East but could involve some remote working due to the current situation.

Hours: 9am–5pm - 37.5 per week
Days: Monday to Friday

Duties will include:

• Assist surgeries and other meetings and follow up as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage policy casework administration and assist with responses to constituents
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
• Monitor media coverage
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

The successful candidate will have good administration and organisational skills and be able to work to deadlines on their own initiative. They must be hard working and practice the highest levels of confidentiality and discretion. They will need to be compassionate and patient with individuals and families in often distressing circumstances.

They must be willing to work collaboratively and remotely with the MP, her team and public and private stakeholders.

IT knowledge of Microsoft Office and Caseworker.MP preferred but not essential. Education to degree level is NOT a requirement for this role.

Must have understanding of and sympathy with the aims and values of the Labour Party.