Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time, the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.