This is a good opportunity to gain experience in a busy constituency office and join an experienced team.

Key responsibilities:

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MPmay be required
• Draft responses to constituents
• Assist and where requested attend surgeries and other meetings and follow up as appropriate
• Analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level
• Ensure all enquiries are dealt with in a timely manner
• Monitor media coverage
• Assist with the production of press releases and liaising with the media 
• Retain records and information confidentially and in line with the Data Protection Act
• Monitor and update a social media and online presence in the constituency when requested.
• Assist with the production of online graphics and video content, as well as publicising surgeries and news alerts etc.
• Assist other team members with their work as directed 
• There may be a requirement to work in the evening or at weekends and travel for work occasionally
Person Specification:
• Excellent oral and written communication skills, paying attention to detail
• Excellent interpersonal skills with the ability to work as part of a team
• Reliable and trustworthy
• Ability to prioritise tasks and work effectively in a busy office and under pressure
• Knowledge of Parliament (desirable)
• Sympathetic with the aims and values of the Labour Party