Dr Ben Spencer MP is looking to appoint a full-time Support Officer to start as soon as possible.

• Log all cases; monitor progress and ensure all identified actions are taken
• Administrative duties such as photocopying, filing, record-keeping and typing correspondence as required
• Deal with standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
• Gather relevant information to assist with resolving cases
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Key characteristics and skills:

• Confidentiality
• Strong written and communication skills
• Experience of Microsoft Office and ideally previous use of databases
• Excellent attention to detail
• Ability to organise
• A good team player
• Flexible and adaptable approach