We are currently looking for an enthusiastic candidate to join our busy constituency office as a part-time Caseworker. This position will also involve providing administrative support to the Member and her staff as well as responding policy-related correspondence. 

Job Description

· Responding to emails, efficient data and file management, opening and dispatching mail.
· Gather relevant information from constituents and taking the appropriate action to resolve, document or escalate their concerns or enquiries.
· Communicate with relevant Government Departments, Agencies and other organisations on behalf of constituents.
· Assisting policy casework which includes data-inputting efficiently and accurately. 
· Ensure cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.
· Competent use of IT including Microsoft Office packages, email and internet. Knowledge of the caseworker.mp system is an advantage.
· Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
· Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.

Personal Specification

Essential

· Able to work under pressure and to tight deadlines.
· Excellent written and other communications skills, with great attention to detail.
· Able to work with minimal supervision as part of a small team.
· Able to engage with people from a wide variety of backgrounds.
· Excellent administrative and IT skills.
· Good research skills.
· Enthusiastic and willing to carry out day-to-day tasks.
· Commitment to the aims and values of the Labour Party.
· Clear commitment to helping people.

Desirable

· Proficiency in spoken Bengali or Somali. 
· Good knowledge of key social policy issues: welfare benefits, immigration, housing and health.
· Knowledge of the constituency an advantage.

This post is 3 days a week on a 6 month contract.