An opportunity has arisen to work in Rachel Reeves MP’s constituency office as a Caseworker, to provide a high level of support to constituents and assist in managing a large caseload 2 days per week. Previous experience of casework or working for a Member of Parliament is desirable. This role is a fixed term contract until the end of the financial year.

A high-level of written and spoken English and a professional telephone manner are essential. There is a requirement to work flexibly. Work may take place away from the constituency office, including working from home due to Covid-19 and occasional work at Westminster.

Key Responsibilities:

Administrative

1. Analyse, evaluate and interpret data (including patterns of enquiries) to ensure Member is accurately informed on key issues and is aware of trends
2. Attend surgeries and other meetings as appropriate
3. Respond to routine correspondence and enquiries from constituents.
4. Liaise with groups/personnel at Westminster, within the constituency and the general public on the Member’s behalf as necessary
5. Research local and regional issues to support the Member’s work
6. Provide briefings for the Member
7. Manage projects under the direction of the Member/ Office Manager
8. Develop knowledge in specialist areas
9. Retain records and information confidentially and in line with GDPR requirements

Casework

1. Manage and process constituency casework.
2. Gather relevant information to manage and progress portfolio of casework appropriately
3. Attend tribunals and meetings in the Member’s place as appropriate
4. Ensure all cases are logged, monitor progress and ensure all identified actions are taken
5. Liaise with government agencies, voluntary sector organisations and others to resolve constituent matters

Skills Required:

• Previous experience of casework.
• Ability to manage a wide range of written and telephone enquiries
• Ability to manage and prioritise tasks under pressure.
• Strong written and verbal communication
• Experience of working in a public-facing role.
• Excellent time management skills and commitment to efficiency