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Reference: 75644

Date Added: 1 August 2020
Closing Date: 21 August 2020

Job Title: Caseworker

Working For: Rachel Reeves MP (Leeds West)

Location: Bramley, Leeds (with work from home dependent on Covid-19)

Salary: In line with IPSA payscales. Part-time, 2 days per week.

Job Details

An opportunity has arisen to work in Rachel Reeves MP’s constituency office as a Caseworker, to provide a high level of support to constituents and assist in managing a large caseload 2 days per week. Previous experience of casework or working for a Member of Parliament is desirable. This role is a fixed term contract until the end of the financial year.

A high-level of written and spoken English and a professional telephone manner are essential. There is a requirement to work flexibly. Work may take place away from the constituency office, including working from home due to Covid-19 and occasional work at Westminster.

Key Responsibilities:


1. Analyse, evaluate and interpret data (including patterns of enquiries) to ensure Member is accurately informed on key issues and is aware of trends
2. Attend surgeries and other meetings as appropriate
3. Respond to routine correspondence and enquiries from constituents.
4. Liaise with groups/personnel at Westminster, within the constituency and the general public on the Member’s behalf as necessary
5. Research local and regional issues to support the Member’s work
6. Provide briefings for the Member
7. Manage projects under the direction of the Member/ Office Manager
8. Develop knowledge in specialist areas
9. Retain records and information confidentially and in line with GDPR requirements


1. Manage and process constituency casework.
2. Gather relevant information to manage and progress portfolio of casework appropriately
3. Attend tribunals and meetings in the Member’s place as appropriate
4. Ensure all cases are logged, monitor progress and ensure all identified actions are taken
5. Liaise with government agencies, voluntary sector organisations and others to resolve constituent matters

Skills Required:

• Previous experience of casework.
• Ability to manage a wide range of written and telephone enquiries
• Ability to manage and prioritise tasks under pressure.
• Strong written and verbal communication
• Experience of working in a public-facing role.
• Excellent time management skills and commitment to efficiency

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 21 August 2020

Interview/Start Dates

Interviews will be held on Tuesday 1st September 2020, with a view to the successful candidate starting as soon as practically possible after that date.

Application Details

Please send a copy of your CV (no more than 2 A4 pages) and a covering letter (no more than one A4 page) to megan.ingle@parliament.uk.

For further information, please contact the same address.

Regrettably, it will not be possible to respond to each unsuccessful applicant. If you have not heard back by 5pm on Friday 28th August, you have unfortunately been unsuccessful on this occasion.

Website: https://www.rachelreevesmp.co.uk/

Additional Notes