Abena Oppong-Asare MP is seeking a hardworking and motivated individual to take on the role of Senior Caseworker to support her Erith and Thamesmead constituency on a fixed-term contract until March 2021. This role is based in Erith and Thamesmead, working from home dependent on COVID. 

This is an opportunity to be part of a busy team dealing with the increased and ongoing demand for assistance from an MP arising from the COVID-19 crisis.

Previous experience in a similar role is strongly preferred. 

Key responsibilities:
• Report to the Office Manager and supervise Caseworker(s) in liaising with constituents and Government and local agencies
• Deputise for the Office Manager as and when required
• Manage and progress a varied portfolio of casework, including logging cases, taking appropriate actions promptly, monitoring progress, analysing patterns of enquiries and producing reports
• Attend Abena’s constituency surgeries and other meetings relating to constituents’ queries and casework
• Maintain up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework
• Retain records and information confidentially and in line with the Data Protection Act

Essential skills:
• Previous experience of casework, ideally for an MP, as well substantial experience working and dealing with the public is essential
• Previous casework experience and knowledge of immigration, housing and welfare casework
• Excellent interpersonal, oral and written communication skills, with a positive and flexible approach
• Excellent IT skills including ability to use a casework tracking system (the office uses Caseworker.mp software)
• A self-starter with the ability to carry out tasks quickly and to a high standard
• Ability to manage a large and varied caseload under pressure
• Motivated to work independently as well as the ability to work effectively as part of a small team
• An awareness of the functions of a Parliamentary office
• Sympathetic to the aims and values of the Labour Party

Desirable skills:
• Experience of casework
• Legal or advice experience
• Full clean UK Driving Licence, desirable but not required