Natalie Elphicke OBE MP is looking to hire a Caseworker to be part of her team for Dover and Deal. The role will be based in the constituency; however, all staff are currently working remotely.

The successful candidate will be well-organised and pro-active with strong communication skills. This role also requires a flexible and can-do attitude and the ability to deal sensitively and empathetically with constituents and casework.

Requirements:

• A highly motivated staff member, with a positive attitude and ability to work collectively as part of a team
• Ideally experience of casework, a public facing role or working directly with the general public
• Excellent verbal and written communication skills and confidence interacting with, and advocating on behalf of, a wide range of people
• Clear and concise letter writing style
• Strong IT skills and the ability to use casework management software (training will be provided)
• Good attention to detail and ability to prioritise their workload

Duties will include, but not limited to:

• Answering enquiries from constituents and progressing casework as required
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or – in due course - face to face
• Logging cases, monitoring progress, and ensuring data is held and processed in accordance with Regulations
• Ensure that casework is dealt with promptly, sensitively, confidentially and accurately
• Liaise with Government agencies, local government departments, housing associations and others to resolve constituency matters
• Drafting responses to a wide range of policy correspondence from constituents

37.5 hours per week; however, part-time/ family friendly / flexible hours requests also considered sympathetically. Please state your preference as part of your application.

Although not a political appointment, candidates should have an overall sympathy with the aims and values of the Conservative Party.