Senior Creditor Liaison Policy Officer

We are recruiting a Senior Creditor Liaison Policy Officer to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to help solve people's problems by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time, the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen.

Principal Policy Manager

We are looking for an outstanding person to recruit for the position of Principal Policy Manager in the Consumer and Public Services team. The team tackles people's practical problems by influencing policy change. In recent years, we’ve done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £1bn
• Persuade regulators to introduce a cap on certain high cost credit products which have reduced bills by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. You'll work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.