Dame Margaret Hodge MP has a vacancy for a caseworker in her constituency office.

An opportunity has arisen to join Dame Margaret Hodge MP’s team as a Caseworker. Normally based in the constituency office in Barking, this important role will be part of a small team providing an excellent service to Margaret’s constituents. The ideal candidate will have experience of casework, campaigning, advocacy or advice and guidance, good written English and a professional telephone manner. This position may involve some evening and weekend work.

Duties will include:

Dealing with correspondence, telephone enquiries and emails and providing timely responses. Attending surgeries and other meetings and taking notes. Gathering information relevant to assist cases. Liaising with various agencies and organisations to resolve constituents' problems. Logging all cases, monitoring progress and ensuring that actions are taken. Retaining records and information confidentially and in line with the Data Protection Act.

Skills required:

Experience in a similar role and the software programme CaseworkerMP would be beneficial. Excellent communication skills, both written and verbal, workload and project management skills. Good IT skills and good customer service skills - ability to deal with constituents and community interest groups in a helpful and sympathetic manner. Able to work well individually and as part of a team. Experience of advising on subjects such as housing, welfare benefits or immigration issues or community advocacy work would be beneficial.

A good understanding of the political environment would be advantageous, and a knowledge of local issues in the constituency is desirable. The successful candidate will demonstrate their enthusiasm to play a key role in a small team supporting Margaret in her constituency work.

Margaret values inclusivity and diversity, and welcomes applications from candidates of all backgrounds.