Steve Brine MP, Member of Parliament for Winchester and Chandler’s Ford, is looking to appoint a full time Caseworker to work alongside his Chief of Staff in the Westminster office (working remotely at present). This is an important role assisting Steve’s constituents, and you will be dealing with a varied caseload that could involve helping with benefit claims, access to healthcare, visa applications, housing problems or social services issues.

You will report to, and receive support from, Steve’s Chief of Staff, but will be expected to manage your own caseload.

Key Responsibilities:

• Take initial action on queries from members of the public (by ‘phone, email and letter), including responding on behalf of the MP as appropriate
• Gather relevant information to progress cases
• Liaise with government agencies, the voluntary sector, and others to resolve constituency matters
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the GDPR
• Attend surgeries and other meetings as appropriate
• Provide briefings for the MP, including data on casework enquiries
• Respond to mass email campaigns
• General office administrative tasks
• Assisting the MP and members of staff with other parliamentary duties as and when required

Essential Skills:
• Excellent standard of written English, with a clear and concise writing style
• Ability to manage a high and varied workload under pressure
• Demonstrable initiative
• Strong customer service skills – the confidence and ability to deal with constituents and stakeholders in a professional, helpful and sympathetic manner
• Proficiency with Microsoft Office applications
• The ability to work well individually and as part of a small team

Desirable:
• Previous experience of working in Parliament and handling casework
• Experience using Casework Management Systems
• A background in customer service
• A genuine interest in politics, an understanding of Parliament and its procedures
• Sympathetic to the aims and values of the Conservative Party

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.