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Reference: 76954

Date Added: 7 January 2021
Closing Date: 15 January 2021

Job Title: Caseworker

Working For: Steve Brine MP (Winchester and Chandler's Ford)

Location: London

Salary: In line with IPSA payscales

Job Details

Steve Brine MP, Member of Parliament for Winchester and Chandler’s Ford, is looking to appoint a full time Caseworker to work alongside his Chief of Staff in the Westminster office (working remotely at present). This is an important role assisting Steve’s constituents, and you will be dealing with a varied caseload that could involve helping with benefit claims, access to healthcare, visa applications, housing problems or social services issues.

You will report to, and receive support from, Steve’s Chief of Staff, but will be expected to manage your own caseload.

Key Responsibilities:

• Take initial action on queries from members of the public (by ‘phone, email and letter), including responding on behalf of the MP as appropriate
• Gather relevant information to progress cases
• Liaise with government agencies, the voluntary sector, and others to resolve constituency matters
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the GDPR
• Attend surgeries and other meetings as appropriate
• Provide briefings for the MP, including data on casework enquiries
• Respond to mass email campaigns
• General office administrative tasks
• Assisting the MP and members of staff with other parliamentary duties as and when required

Essential Skills:
• Excellent standard of written English, with a clear and concise writing style
• Ability to manage a high and varied workload under pressure
• Demonstrable initiative
• Strong customer service skills – the confidence and ability to deal with constituents and stakeholders in a professional, helpful and sympathetic manner
• Proficiency with Microsoft Office applications
• The ability to work well individually and as part of a small team

• Previous experience of working in Parliament and handling casework
• Experience using Casework Management Systems
• A background in customer service
• A genuine interest in politics, an understanding of Parliament and its procedures
• Sympathetic to the aims and values of the Conservative Party

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 15 January 2021

Interview/Start Dates

Virtual interviews will be held in the week beginning 18 January. It is anticipated that, following interview, the successful candidate will start in February 2021, subject to security clearance.

Application Details

To apply, please send your CV (no longer than two pages) and a one-page covering letter explaining why you would be suitable for this role to Helen Hill, Office Manager, at helenr.hill@parliament.uk 

Website: http://www.stevebrine.com

Additional Notes