Key Tasks:

An opportunity has arisen for a part-time Caseworker to join Wayne David MP's Team in his busy constituency office in Bedwas. The postholder will be expected to provide advice and support to constituents on a range of issues, through liaison with Government Agencies, Local Authorities, Health Trusts, and a variety of organisations. The post will be for 3 days per week but may require occasional evening or weekend working.

Key Responsibilities:

• Assist at surgeries and other constituency meetings;
• Deal with standard enquiries, as well assisting in more complex cases, from members of the public;
• Log all cases, monitor progress and ensure all identified actions are progressed;
• Draft correspondence to Government Departments, or other organisations, and responses to constituents;
• Ensure records are kept and information managed confidentially, and accurately in line with Data Protection legislation;
• Ensure that each case is dealt with promptly, sensitively, and confidentially;
• Establish, monitor and update a social media and on-line presence in the constituency;
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a senior colleague, ensuring that enquiries are dealt with in a timely manner.

Required Skills:

• Excellent communication skills, both written and verbal;
• Ability to prioritise, manage own workload;
• Demonstrable initiative;
• Ability to work independently and to tight deadlines;
• Confident to speak with key local stakeholders;
• Proficiency with Microsoft Office applications;
• Good customer service skills - ability to deal with constituents and community interest groups in a helpful and sympathetic manner;
• Able to work well individually and as part of a team.

 Desirable Skills:

• Understanding of the role of an MP, and of Government;
• Understanding of the implications of devolution;
• Previous casework experience;
• Driving licence;
• Welsh speaking.