We’re an organisation with a relentless focus on making society fairer. Each year we help 2.8 million people to solve their problems face to face and see over 34.5m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.

In recent years we have done this by representing the views of energy consumers including:
• Advocating for an energy price cap, which is saving energy consumers over £1 billion each year
• Persuading the regulator to strengthen the licensing regime for energy suppliers and to improve protections for consumers at risk of self disconnecting from their prepayment meters
• Marshalling evidence that convinced the regulator to reduce the cost of capital for energy network companies, potentially saving energy consumers up to £5 billion over the next 5 year price control period

You will lead the energy team’s work on energy company performance and monitoring, developing our research and advocacy programme largely focussed on the retail energy market. This includes managing a team of policy specialists. You’ll work closely with colleagues across the energy team, as well as our data, public affairs, campaigns and media teams to maximise impact for energy consumers.

You’ll also support our wider energy advocacy work as well as supporting junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence regulators, MPs, civil servants, industry on behalf of energy consumers and the people who rely on Citizens Advice.

We’re looking for someone with a wide range of skills, from exceptional judgement and excellent stakeholder management, to being able to lead in a large organisation.