Mr Jones is seeking to appoint a constituency-based Caseworker.

This is a part-time position.

The ideal candidate will be highly motivated, a strong team player, with excellent attention to detail, and preferably experience working in an MP’s office.

Skills required:

• Previous Parliamentary experience desirable;
• Welsh speaker desirable;
• Excellent writing and interpersonal skills;
• Proficiency in the use of MS Outlook, Word and Excel;
• Strong communication skills;
• Ability to work quickly and calmly under pressure;
• Enthusiastic and self-motivated with a strong proactive work ethic;
• Ability to work independently.

Key responsibilities:

• Engage confidentially, professionally, with care and integrity with members of the public;
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face;
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the data protection legislation;
• Draft responses to constituents;
• Log all cases; monitor progress and ensure all identified actions are taken;
• Provide generalist admin support;
• Assist surgeries and other meetings and follow up as appropriate
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally