Responsibilities:

* Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
* Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
* Assist with surgeries and other meetings and follow up as appropriate
* Ensure records are kept and information managed confidentially in line with the data protection legislation;
* Log all cases; monitor progress and ensure all identified actions are taken;
* Ensure all enquiries are dealt with in a timely manner;
* There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person Specification:

* Organised and able to prioritise a demanding workload to meet tight deadlines given;
* Strong oral and written communication skills;
* Confident at speaking to people at all levels;
* Awareness and understanding of current political issues and how Parliament works;
* Sympathetic to the aims and objectives of the Conservative Party.