The Constituency Assistant will provide advice and support to Mike’s constituents on a range of issues, including housing, welfare and immigration. 

Key responsibilities:

• Dealing with volumes of casework queries and assisting on more complex cases from constituents by phone, email or face to face. Ongoing communication may be required
• Responding to constituents, ensuring that each case or enquiry is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gathering relevant information to assist with resolving cases
• Logging all cases; monitoring progress and ensuring all identified actions are taken
• Critically analysing patterns of enquiries and articulating the findings in reports and communication with the MP and other staff members
• Ensuring that the MP is briefed and fully equipped to the highest standard for all engagements
• Carrying out research, obtaining briefings and all detail relating to all constituency engagements
• Assisting the MP at advice surgeries, digital meetings, events and visits
• Undertake research for parliamentary debates and questions, draft parliamentary questions
• Meeting follow up for all engagements; letter writing and following up on actions, ensuring all actions are undertaken by all parties
• Attending meetings in place of MP where appropriate and accompanying MP to meetings and note-taking
• Ensuring personal records are kept and information managed confidentially in line with the data protection legislation

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Skills required

• Previous casework experience and knowledge is essential
• Ability to deal with and prioritise a large and varied caseload, and to work well under pressure
• Ability to manage expectations of constituents in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills including using a casework system and MS Office Applications
• Ability to draft letters and emails to a high professional standard
• Be willing to undertake training
• Motivated to work independently as well as the ability to work effectively as part of a small team
• Sympathetic to the aims and values of The Labour Party