An exciting opportunity to work with Jess Phillips MP and her team in her constituency office; this important, rewarding role will assist in providing a high level of service to Jess and her constituents and play a crucial role in supporting with constituency casework. Candidates do not require prior experience of working for a Member of Parliament, but should have experience of working in a people focussed role and/or dealing with the public in a calm, kind and respectful manner. A good standard of written and spoken English and a professional telephone manner are essential. This is a part time position.

Duties will include:

• Managing and progressing a portfolio of casework, gathering relevant information
• Dealing with correspondence, telephone enquiries and emails and providing timely responses
• Liaise with Local and National Government agencies, voluntary sector and others to resolve constituency matters
• Research and act upon relevant information in order to progress and resolve constituents' cases effectively, appropriately
• Ensure information is entered, progressed and maintained within the Caseworker database system
• Ensure that all information is treated in a sensitive and confidential manner and in accordance with the General Data Protection Regulations
• Organise and participate in MP surgeries/meeting of constituents and other appropriate organisations

Skills required will include:

• Excellent communication skills both written and verbal
• Ability to learn and advise on issues concerning Housing, Welfare Benefits, Local Authority matters in a thoughtful manner
• Good knowledge of office based IT systems and administrative tasks
• Able to work individually – good personal organisation - and as part of a team – clear communication is essential
• Ability to gain awareness of the activities of an MP's office, policy and law
• Strong interpersonal skills and ability to work within a sensitive and public facing role
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
• Whilst not required, the ability to speak a South Asian language would be a significant advantage