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Reference: 80218

Date Added: 11 September 2021
Closing Date: 17 September 2021

Job Title: Constituency Caseworker

Working For: Jess Phillips MP (Birmingham, Yardley)

Location: Acocks Green, Birmingham

Salary: £21,529 pro rata 2 days a week

Length of Contract: Fixed term until end of March initially

Job Details

An exciting opportunity to work with Jess Phillips MP and her team in her constituency office; this important, rewarding role will assist in providing a high level of service to Jess and her constituents and play a crucial role in supporting with constituency casework. Candidates do not require prior experience of working for a Member of Parliament, but should have experience of working in a people focussed role and/or dealing with the public in a calm, kind and respectful manner. A good standard of written and spoken English and a professional telephone manner are essential. This is a part time position.

Duties will include:

• Managing and progressing a portfolio of casework, gathering relevant information
• Dealing with correspondence, telephone enquiries and emails and providing timely responses
• Liaise with Local and National Government agencies, voluntary sector and others to resolve constituency matters
• Research and act upon relevant information in order to progress and resolve constituents' cases effectively, appropriately
• Ensure information is entered, progressed and maintained within the Caseworker database system
• Ensure that all information is treated in a sensitive and confidential manner and in accordance with the General Data Protection Regulations
• Organise and participate in MP surgeries/meeting of constituents and other appropriate organisations

Skills required will include:

• Excellent communication skills both written and verbal
• Ability to learn and advise on issues concerning Housing, Welfare Benefits, Local Authority matters in a thoughtful manner
• Good knowledge of office based IT systems and administrative tasks
• Able to work individually – good personal organisation - and as part of a team – clear communication is essential
• Ability to gain awareness of the activities of an MP's office, policy and law
• Strong interpersonal skills and ability to work within a sensitive and public facing role
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
• Whilst not required, the ability to speak a South Asian language would be a significant advantage

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 17 September 2021

Interview/Start Dates

Interviews Wednesday 22nd Sept

Application Details

Please email katherinej.lloyd@parliament.uk with a copy of your CV (2 pages) and a letter explaining why you would like the job (no more than one page).

Website: http://jessphillips.net

Additional Notes