Duties and responsibilities include but are not limited to:

• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate 
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases 
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
• Work closely with the caseworkers to help progress cases Skills required
• Previous casework experience and knowledge would be helpful
• Ability to deal with and prioritise a large and varied caseload, and to work well under pressure
• Ability to manage expectations of constituents in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Good IT skills including using a casework management system and MS Office Applications 
• Ability to draft letters and emails to a high professional standard
• Be willing to undertake training 
• Motivated to work independently as well as the ability to work effectively as part of a small team

The following skills are desirable: 

A strong interest in politics and current affairs, supportive of the values of the Labour Party. Having local knowledge of the constituency

We are keen to employ, and would welcome applications, from groups currently underrepresented in the Houses of Parliament such as BAME communities and people with disabilities.