Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries
• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
• Attending surgeries, producing reports and monitoring media trends on my behalf
• Conducting basic research and surveys
• Investigating patterns of enquiries and producing reports
• Monitoring local and regional media and generating media coverage
• Briefing me and drafting responses
• Advocating on constituent's behalf with relevant bodies to resolve matters
• Reviewing constituent records and documentation in line with casework GDPR requirements
• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements

Requirements
You will:

• Have excellent organisational skills while being flexible in prioritising workloads during busy times
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
• Be patient and sensitive while remaining objective and open minded
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
• Have a natural interest in helping people with a curiosity to probe for further information where required