Reference: 81865
Date Added: 23 December 2021
Closing Date: 21 January 2022
Job Title: Constituency Support Officer
Working For: Jonathan Ashworth MP (Leicester South)
Location: Leicester and Home Working
Salary: In line with IPSA guidelines
Length of Contract: One Year
Job Details
An opportunity has arisen to join Jonathan Ashworth’s busy Constituency Office team as a Full Time Constituency Support Officer. Contributing to an excellent service to Jonathan’s constituents you will be confident and self-motivated. Experience of working in a busy office environment, and working with members of the public, are highly desirable.
Main duties will include:
- Engaging professionally, confidentially and with care and integrity with members of the public, through a variety of methods
- Responding to standard queries by mail, telephone, email and social media
- Ensure that standard cases are dealt with promptly, sensitively, accurately and confidentially including drafting responses to constituents
- Log cases, monitor progress and ensure all identified actions are taken and that the office complies with the data protection legislation
- Analyse patterns of enquiries and articulate the findings in reports and communication with the MP and staff members
- Monitor media coverage, draft press releases and briefing notes for the Member
Skills required include:
- Excellent communication skills, both written and verbal
- Good customer service skills - ability to deal with constituents and community interest groups in a helpful and sympathetic manner
- Ability to organise, prioritise and manage own workload in a fast changing and busy environment
- Ability to work well individually and as part of a small team
- Good IT skills
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 21 January 2022
Interview/Start Dates
Closing Time: Midnight on closing date
Interviews: Early February with start date as soon as possible
Application Details
Please send your CV, and a covering letter setting out why you think you would suit this role, to Jonathan Ashworth, at jon.ashworth.mp@parliament.uk
Website: http://www.jonashworth.org/