An organised, highly efficient individual with excellent written communication skills is sought for the role of Caseworker to Helen Morgan MP.

The successful candidate will:

• Have excellent written English skills
• Be able to draft and produce a high volume of quality Casework responses under time pressure
• Enjoy working as part of a team
• Be competent in use of IT and adaptable to using new systems including Caseworker MP
• Be a strong communicator and able to empathise with others

Understanding of the North Shropshire area is desirable.

Responsibilities include:

• Drafting correspondence on a variety of subjects through research
• Dealing with queries from members of the public by phone or in person, and taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
• Providing advice and support to constituents on a variety of issues, through liaison with Government agencies, the local Council and wider partnership network
• Keeping accurate records, in line with Data Protection principles
• Undertaking general office and administration tasks
• Supporting the MP at constituency surgeries

The role is on a temporary basis for 12 months with opportunity for the role to become permanent, offering development opportunities. The role is advertised as full-time, although flexible working would also be considered. The position will be based within a lively and dynamic team in Helen’s constituency office and partial home working may be required.