Edmonton MP Kate Osamor is seeking an experienced caseworker to join her constituency team, working alongside the Senior Caseworker. The position is expected to be full time 5 days a week. 4 days or part-time will be considered. The role will require working in the constituency and in Parliament during normal circumstances. Occasional weekend surgery support may be required.

Responsibilities will include:
Dealing with standard casework queries and correspondence from constituents.
Managing local casework related campaigns.
Working independently to progress cases.
Drafting responses to constituents, government ministers, public bodies and stakeholders on behalf of the Member.
Drafting written parliamentary questions.
Managing surgeries, constituency surveys, coffee mornings, visits and other meetings as appropriate.
Contributing to constituency communications.
Dealing with daily written and telephone enquiries from members of the public and taking the appropriate initial actions to resolve, document or escalate as appropriate.

Required skills/experience:
Experience of casework or other advice related roles essential.
Experienced of working with diverse communities.
A team player able to work well with the rest of the office.
Ability to manage own workload.
Ability to handle complex cases and manage project work.
Proficient in IT – experience using Caseworker.mp is desirable.
Excellent verbal and written communication skills.
Good problem-solving skills.