JOB PURPOSE

• Recording, logging and handling enquiries.
• Liasing with officers across the Council to ensure they respond to enquiries within the agreed deadlines and standards.
• Editing draft responses, to ensure that they address all relevant points, to a high standard of English.
• Ensuring that residents are given correct information on the progress of their enquiries.
• Maintaining an electronic filing system, ensuring confidentiality.
• Dealing with complex correspondence on behalf of the Mayor and Cabinet.
• To be willing to function as part of a team, providing a wide range of administrative support.
• To develop effective working relationships with other service areas.
• To develop a good knowledge of the front facing services offered by the Council.
• To be politically sensitive and able to recognise and respond appropriately to a range of sensitive issues.
• Ensuring that the Council’s Health & Safety and Equalities Policies and agreed Codes of Practice are observed.

SKILLS & EXPERIENCE

• Investigative skills and methodical approach to dealing with enquiries
• Strong written and verbal communication skills including the ability to communicate tactfully with a wide range of residents, council staff and others and draft routine correspondence
• Ability to undertake research and information gathering on particular topics.
• Excellent IT skills and the ability to use computerised office systems including Google Suite
• Ability to organise and prioritise duties and work flexibly as part of a team, working calmly and effectively under pressure
• Recent successful experience in an administrative position.
• Experience of successfully organising and prioritising workload, and managing conflicting priorities.
• Experience of dealing with members of the public
• Experience of maintaining effective office systems
• Awareness and understanding of the effects of discrimination and exclusion against certain groups, and effective mechanisms for promoting inclusion and equality of opportunity
• Experience of working in a similar environment with officers and politicians
• Experience of dealing with sensitive and confidential issues
• Experience of drafting correspondence

PLEASE NOTE THAT THIS POST IS POLITICALLY RESTRICTED UNDER THE TERMS OF THE LOCAL GOVERNMENT AND HOUSING ACT 1989