Cat Smith is looking for a full-time caseworker to work from her constituency office on Lord Street in Fleetwood. You will be part of a small but busy team in a public-facing office.

Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Deal with of standard queries, as well as assisting on more complex cases from members of the public.
• Liaise with Government agencies, voluntary sector, and others to resolve constituency matters
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP

Skills Required:

• Excellent written and oral communication skills as well as the usual IT skills.
• Clear and concise letter writing style.
• Able to prioritise a demanding workload to meet deadlines.
• Able to deal with issues in a confidential manner.
• Able to work effectively in a small team.
• Due to the large geography of the constituency, an ability to drive would be desirable for occasional visits outside the office
• Sympathetic to the aims and objectives of the Labour Party.