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Reference: 83835

Date Added: 27 April 2022
Closing Date: 20 May 2022

Job Title: Caseworker

Working For: John Glen MP (Salisbury)

Location: Salisbury

Salary: IPSA payscales

Length of Contract: Permanent

Job Details

John Glen MP is looking to recruit a Caseworker to be part of his constituency team, based in his Salisbury office. The caseworker will play an important role in John’s office, supporting John to support some of the most vulnerable people in his constituency. This is a unique opportunity to be part of a team making a real impact for the people of Salisbury and South Wiltshire.

The successful candidate will be enthusiastic, motivated, and have excellent verbal and written communication skills. This role requires a flexible, can-do attitude and the ability to deal sensitively and empathetically with casework. Applicants should have good knowledge of the constituency and be sympathetic to the values of the Conservative Party.

• A highly motivated staff member, with a positive attitude and ability to work collectively as part of a team
• Experience of casework, a public facing role or working directly with the public
• Excellent verbal and written communication skills and confidence interacting with, and advocating on behalf of, a wide range of people
• Clear and concise letter writing style
• Good attention to detail and ability to prioritise their workload

Duties will include, but not limited to:
• Answering enquiries from constituents and progressing casework as required
• Managing a large caseload of complex cases from members of the public by phone, email, social media or face to face.
• Logging cases, monitoring progress, and ensuring data is held and processed in accordance with Regulations
• Ensuring that casework is dealt with promptly, sensitively, confidentially and accurately
• Liaising with Government agencies, local government departments, voluntary sector and others to resolve constituency matters
• Accompanying the MP during constituency surgery appointments on a Friday
• Maintaining an up-to-date knowledge of relevant policy and legislation affecting core casework issues relating to benefits, housing and immigration

• Competitive salary within IPSA pay scales
• Generous employer contribution pension scheme
• 28 days annual leave (plus bank holidays)
• Access to training and professional development opportunities
• Employee Assistance Programme
• Part-time or flexible work pattern considered (at least 25 hours per week)

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 20 May 2022

Interview/Start Dates

Interview date: 27 May 2022

Start date: ASAP

Application Details

To apply please send a CV and cover letter setting out your suitability for the role to john.glen.mp@parliament.uk 

Website: https://www.johnglen.org.uk/

Additional Notes