Andrew Jones is looking to appoint a self-motivated, engaged caseworker and online media officer to join his busy constituency office team.

Requirements:

• Experience of managing social media and website content to maximise reach and following.
• An eye for campaigns and experience of successfully running them.
• Excellent attention to detail.
• Ability to create high quality work to tight deadlines.

Duties will include but are not limited to:

• Establishing, monitoring and updating the MP's online presence in the constituency.
• Producing online graphics and content, as well as publicising surgeries and news alerts etc.
• Following up on online queries and comments.
• Managing and monitoring online enquiries and dealing with cases that arise.
• Ensuring all enquiries are dealt with in a timely manner
• Publicising the MP’s parliamentary and constituency duties online
• Gathering relevant information to assist with resolving cases
• Logging all cases; monitoring progress and ensuring all identified actions are taken
• Analysing patterns of enquiries and producing reports
• Dealing with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face
• Ensuring records are kept and information managed confidentially in line with the data protection legislation
• Ensuring that each case is dealt with promptly, sensitively, confidentially and accurately.