We have an exciting part-time (18 hrs/wk) opportunity to join our community-minded team as our Advice Services Manager and take responsibility for overseeing the quality delivery of diagnostic and generalist/specialist advice services on a day to day basis.

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers. We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing. In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people, but we also offer advice via email and phone/video calls. We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public.

The full role description can be found at https://www.charityjob.co.uk/jobs/paddock-wood-community-advice-centre/advice-services-manager/828817?tsId=6